Returns & Exchanges
At Aspen Of Hereford, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all items in their original condition. Whether you have changed your mind or received a faulty product, our team is dedicated to processing your refund or exchange as quickly as possible.
Initiate Your Return
Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number and receive the appropriate return address.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the return label to your parcel and drop it off at your nearest authorized shipping center, making sure to keep a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing